Cancellation policy

Subscriptions

If you select a monthly subscription, you consent to receive goods/services from us on an ongoing basis (your Subscription) in accordance with these terms. Your Subscription will renew every 30 days (Order Cycle) from the date of your initial order unless paused or cancelled by you or us as set out in these terms and conditions. The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and your account dashboard of our Site. The cut-off time is 11.59 PM on the 26th day of your current Order Cycle. After the cut-off time, no further adjustments can be made to your order until the new Order Cycle has commenced (cut-off period). Unless paused or cancelled before the cut-off time, this will constitute an authorisation by you to debit your nominated payment method for the upcoming Order Cycle. We have no obligation to cancel and/or refund any order after the cut-off time. It is your responsibility to maintain your account information. Changes to address details and/or delivery instructions must be communicated via the methods and cut-off time outlined in these Terms and Conditions. We are not responsible for any undelivered orders due to an incorrect shipping address.

You will not be charged a cancellation fee if you cancel or pause your Subscription. Any cancellation will take effect at the end of the current Order Cycle, and no further payment will be processed. You can resume your Subscription at any time via your account dashboard. We reserve the right to limit the quantities of any goods/services we offer. All descriptions of goods are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any goods at any time. Any offer or discount for any goods/services we make shall automatically be voided where prohibited by laws or any appropriate authorities. We reserve the right to terminate your Subscription and restrict re-subscription at any time and without giving any reasons for our decision. If we terminate your Subscription, this will take effect at the end of the current Order Cycle without liability to you or any third party. Any request for refund/returns will be handled in accordance with these terms and conditions.