Shipping & Returns Policy

We ship our products anywhere in the world (some exclusions may apply). All orders will be shipped within 24 business hours of being placed. Orders placed over a weekend or public holiday will be shipped on the next business day. All parcels are sent out by a tracked mail service (Australia Post, Couriers Please, and Team Global Express). A confirmation email with your tracking number will be sent to you once the goods have been shipped. If a product becomes temporarily out of stock, we will held your order and it will be dispatched as soon as the stock is available. We are not responsible for any undelivered order resulting from an incorrectly recorded shipping address. For your convenience, please check delivery information prior to submitting your order and ensure someone can receive your items at the shipping address you specify.

• Australian Orders:
• Flat rate AUD $9.90 for delivery within Australia.
• Orders over $99 are freight free – (order total excluding shipping costs).
• Higher rates apply for express delivery
• Allow 2-5 business days for most metro areas.

Delivery times are based on times provided by the shipping companies. Occasionally parcels are delayed.  Please allow extra time for your order to arrive and check your tracking number before contacting us. For the latest updates from Australia Post on possible service delays please visit:  https://auspost.com.au/service-updates

• New Zealand Orders
• Flat rate AUD $15 for express delivery.
• Orders over $99 are freight free – (order total excluding shipping costs).
• Allow 7-10 business days for delivery but can vary depending on your country.

• International Orders (Rest of the World)
• Flat rate AUD $25 for express delivery
• Orders over $299 are freight free – (order total excluding shipping costs).
• Allow 8-21 business days for delivery but can vary depending on your country.

45-Day Money-Back Guarantee: 

If you are unhappy with your product after 30 days of use, we will gladly offer you a refund minus any shipping costs. This guarantee only applies to the first-time purchase of any product. Where a first-time purchase includes multiple units of the same product, the guarantee will only apply to the additional items if returned to us unopened at your own expense. There is a limit of one guarantee per formula per household. This guarantee will not apply to any subsequent one-time purchases or subscription orders of the same formula. Where a product has been purchased on a monthly subscription, this guarantee will no longer apply once the second month’s supply has been charged.

This guarantee excludes any claims concerning the taste of an unflavored product0. This guarantee also excludes gift cards, products purchased through third-party retailers and wholesale purchases.

If you purchase a product bundle, a refund is still available in full or pro rata for any individual products. A return of any product contained within a bundle will constitute a return of that individual product should you re-order the same products in the future.

Under this policy:

• If your request is for a single eligible product, then your refund will be processed, and an email notification sent.
• If your request is for multiple units of an eligible purchase, then you will need to return all ‘unopened’ items to the address supplied, along with a printout of your original order confirmation or note containing your name, email address and order number for identification purposes.
• If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
• Once we receive the items, please allow up to 5 business days to process the return and issue a refund.
• All refunds are processed excluding any shipping costs paid via the same payment method used to make the original purchase.
• Depending on the original payment method, refunds can take up to 5 business days to appear on your statement.

Please note:

• Only unopened items from bulk orders that are approved for restocking will be eligible for a refund, so please make sure they are suitably protected in transit.
• Claims must be submitted within 45 days of your original purchase date.
• Returned items must be received within 14-days of making your claim and receiving approval.
• All refunds are processed excluding shipping costs.
• Marked sale items are not eligible for the money-back guarantee.
• For Bundle orders, the amount refunded will be calculated on a pro-rata basis.
• This guarantee is not applicable to wholesale purchases or purchases via a third-party retailer
• Money-back guarantee claims will only be valid on the first purchase of any item. Repeat orders will not be refundable under this policy.

These guidelines were created to keep you satisfied and to provide you with greater protection than you will likely find in a shopfront setting. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning myBrainCo products without complying with our policy will unfortunately deem your transaction non-refundable.

Returns: 

Outside of our money back satisfaction guarantee, products can be returned or exchanged within 30 days of delivery only in the following circumstances:

• Damaged in transit
• Incorrectly shipped
• Faulty product

Despite the above, this policy does not alter or preclude in any way the rights you may have as a consumer under the Australian Consumer Laws. To process a refund, please contact us. Refunds will be processed upon receipt of the stock and managed within 72 hours.  Please allow 5-10 business days for the funds to be cleared by your nominated bank.  International returns may take longer depending on transit return.