Shipping and Returns
We ship our products anywhere in the world. All orders will be shipped within 24 business hours of being placed, unless out of stock. Orders placed after 8am on a Friday or over a weekend will be shipped on Monday. All parcels are sent out by a tracked mail service. A confirmation email with your tracking number will be sent to you once the goods have been shipped. For your convenience, please ensure someone can receive your items at the shipping address you specify.
- Australian & New Zealand Orders:
- Flat rate AUD $9 for delivery within Australia
- Orders over $99 are freight free – (order total after discount and excluding shipping costs & taxes)
- Higher rates apply for express delivery
- Allow 1-8 business days for delivery (COVID is causing some additional delays)
Delivery times are based on times provided by the shipping companies. Occasionally parcels are delayed. Please allow extra time for your order to arrive and check your tracking number before contacting us.
- International Orders
- Flat rate $15 USD for express courier delivery (outside of Australia & NZ)
- Orders over $99 are freight free – (order total after discount and excluding shipping costs & taxes).
- Allow 7-15 business days for delivery but can vary depending on your country (COVID is causing some additional delays)
International orders can sometimes be delayed or held up in customs. In rare cases customs delays can be up to 30 business days or more. Please allow extra time for your order to arrive, and if your order is delayed, check your tracking number and contact your local customs office before contacting us. We cannot be held liable for any shipping issues, delays or errors originating from within your country.
Customers are responsible for paying any international VAT, sales tax or customs duties. Delivery fees are subject to change without notice.
1 / Satisfaction Money Back Guarantee
Our goal is to help you live your best life, which is why we offer a 45-day, money back guarantee. If at any point over a 45-day period of any first time purchase, you decide our products are not right for you, then get in touch as you are protected by a 100% money-back guarantee.
Our guarantee ensures a refund – no questions asked – on a single unit purchase of any first-time purchase. In the case of bulk first purchases, a refund on additional bulk stock will only be given once the unopened items have been received and approved for restocking.
To process a refund, here’s exactly what you need to do:
- Submit our return form by clicking here.
- Once received, one of our friendly support team will be in touch to confirm your return and provide you with an address to send any bulk purchased ‘unopened’ items.
- If your request is for a single eligible product, then your refund will be processed and an email notification sent.
- If your request is for a bulk eligible purchase, then you will need to return all ‘unopened’ items to the address supplied, along with a print out of your original order confirmation or a note with your name, email address and purchase order number, for identification purposes.
- If returning stock, it is your obligation to pay the return postage, and we highly recommend you opt for tracking for delivery verification purposes, as we will not be held accountable for items not received.
- Once we receive the items, please allow 48 hrs for our staff to process the return and issue the refund.
- All refunds are processed via the same payment method used to make the purchase.
- Depending on the original payment method, refunds can take up to 5 business days to appear on your statement.
- Only unopened items from bulk orders that are approved for restocking will be eligible for a refund, so please make sure they are suitably protected in transit.
- We must receive your refund request within 45 days of the original purchase date.
- The returned items must be received within 14 days from the date of return approval.
- All refunds are processed excluding any shipping costs.
- Marked sale items are not eligible for the money back guarantee.
- In the case of the Sharp Mind System – a maximum of two individual products may be refunded, and the value will be calculated pro-rata.
- Money back guarantee claims will only be valid on the first purchase of any item. Repeat orders will not be refundable under the MBG policy.
These guidelines were created to keep you satisfied, and to provide you with greater protection than you will likely find in a shop front setting. However, these guidelines also ensure we can continue to provide a quality product to other happy customers for years to come. Returning myBrainCo. products without complying with our policy will unfortunately deem your transaction non-refundable.
2 / Returns
Outside of our money back satisfaction guarantee, products can be returned or exchanged within 30 days of delivery only in the following circumstances:
- Damaged in transit
- Incorrectly shipped
- Faulty product
To process a refund, please submit your request via our online form. Refunds will be processed upon receipt of the stock and managed within 72 hours. Please allow 5-10 business days for the funds to be cleared by your nominated bank. International returns may take longer depending on transit return.